Thank you for shopping with Lesure! Below you’ll find information about shipping, delivery, and tracking your order.

Shipping Destinations

We ship to eligible addresses within the United States. Shipping availability for your address will be shown at checkout.

If your address is not supported at checkout, please contact us through our Contact Us page before placing your order.

Shipping Fees

• Orders of $69 or more qualify for free standard shipping.
• For orders under $69, applicable shipping fees will be calculated and displayed at checkout.

Free shipping eligibility is based on your order subtotal after discounts and before taxes and shipping fees.

Order Processing & Delivery

Orders are processed on business days, Monday through Friday, excluding public holidays.

Once your order has shipped, standard delivery typically takes 5–7 business days, depending on your location and the carrier. This delivery estimate does not include order processing time.

Delivery estimates are not guaranteed. Processing and delivery may take longer during holidays, major promotions, severe weather, or other disruptions. If we become aware of a significant delay affecting your order, we will notify you by email.

For pre-order items, please refer to the estimated shipping date shown on the product page.

Shipping Locations & Split Shipments

Orders are fulfilled from our U.S. warehouses. The fulfillment location is selected based on product availability and your delivery address.

If your order contains items stored at different locations, it may arrive in multiple packages. You will not be charged additional shipping fees for split shipments.

Tracking information will be provided for each shipment as it becomes available.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow time for the carrier to scan your package and update the tracking status. If you have not received your shipping confirmation or need help tracking your order, please contact us through our Contact Us page.

Address Changes

Please review your shipping address carefully before completing your purchase.

If you need to correct or change your address, contact us as soon as possible with your order number and the updated address. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or shipped.

If an incorrect or incomplete address provided at checkout results in additional delivery, return, or reshipping costs, those costs will be the customer’s responsibility.

Delayed or Missing Packages

If your package is delayed or tracking has stopped updating, please contact us. We will help you check the shipment status and, where appropriate, request an investigation with the carrier.

If tracking shows “Delivered” but you cannot locate your package, please:

• Confirm the shipping address on your order.
• Check your mailbox, parcel locker, front desk, and other delivery locations around your property.
• Ask household members, neighbors, or building staff whether they accepted the package.

If you still cannot locate the package, contact us with your order number and tracking details. We may request additional information to support the carrier’s investigation. Any replacement or refund will be assessed based on the investigation findings and applicable law.

Unsuccessful Delivery & Returned Packages

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect it from a pickup location, it may be returned to our warehouse.

Please contact us to arrange the next steps. Customers are responsible for additional shipping costs caused by these circumstances.

Refusing delivery or allowing a package to be returned does not automatically qualify an order for a refund. Refund eligibility is subject to our Returns & Refunds Policy and applicable law.

Damaged Packages or Items

If your order arrives damaged, please contact us promptly with your order number and clear photos of the product, shipping packaging, and shipping label.

For product quality issues, please submit your request within 30 days of delivery, as outlined in our Returns & Refunds Policy. Please contact us before sending any item back.

Contact Us

For shipping questions or assistance with your order, please visit our Contact Us page and include your order number so we can help you more efficiently.